The terms on which BikeFixUp provides two-wheeler repair, servicing and maintenance: bookings and estimates, charges and payment, refunds and cancellation, vehicle custody and collection, liability, data protection, grievance redressal and dispute resolution.
for Two-Wheeler Repair, Servicing and Maintenance Services
Last Updated on: 11-10-2026
THIS USER SERVICE AGREEMENT (“Agreement”) is an electronic record within the meaning of the Information Technology Act, 2000 and the rules made thereunder. It is generated by a computer system and does not require any physical or digital signature. It is entered into at Faridabad, Haryana, on the date on which the User accepts it electronically (the “Effective Date”).
(1) VEHICURE BUZZ INDIA PVT. LTD., a company incorporated under the Companies Act, 2013, having its registered office at Faridabad, Haryana, India (CIN: U45200HR2023PTC112737), carrying on business under the brand name “BikeFixUp” and operating the website bikefixup.com (hereinafter referred to as the “Company”, which expression shall, unless repugnant to the context or meaning thereof, include its successors and permitted assigns);
(2) Any person who registers on the Platform, makes a Booking or otherwise avails of the Services (hereinafter referred to as the “User”, which expression shall, unless repugnant to the context or meaning thereof, include his or her legal heirs, successors and permitted assigns).
The Company and the User are hereinafter individually referred to as a “Party” and collectively as the “Parties”.
A. The Company carries on the business of providing repair, servicing and maintenance services for two-wheelers, including vehicle pick-up and drop, through its website, mobile application and registered telephone, WhatsApp and e-mail channels.
B. The Company performs the Services through individual contractors who are independent contractors and not employees of the Company, and who are engaged by the Company under separate written agreements.
C. The User wishes to avail of the Services, and the Company has agreed to provide them, on the terms and conditions set out in this Agreement.
NOW, THEREFORE, in consideration of the mutual covenants contained herein, the Parties agree as follows:
1.1 In this Agreement, unless the context otherwise requires:
(a) “Applicable Law” means all laws, rules, regulations, notifications and orders in force in India, including the Indian Contract Act, 1872, the Consumer Protection Act, 2019, the Information Technology Act, 2000, the Motor Vehicles Act, 1988 and the applicable Goods and Services Tax laws;
(b) “Booking” means a request for Services placed by the User through the Platform and accepted by the Company;
(c) “Business Day” means a day other than a Sunday or a public holiday in Haryana;
(d) “Contractor” means an individual independent contractor engaged by the Company to perform the Services, and referred to in the Policy as the “Mechanic”;
(e) “Estimate” means the itemised estimate of labour and Spare Parts communicated to the User after inspection of the Vehicle;
(f) “Invoice” means the tax invoice issued for the Services, whether by the Company or, where the Company so directs, by the Contractor, and “Invoice Date” means the date of its issue;
(g) “Platform” means the website bikefixup.com, the Company’s mobile application and the registered telephone, WhatsApp and e-mail channels through which the Company accepts Bookings;
(h) “Policy” means the Refund and Cancellation Policy published separately on the Platform, as amended from time to time in accordance with its terms;
(i) “Postpaid Order”, “Prepaid Order”, “Service Warranty”, “Visit Charge” and “Warranty Period” have the meanings given in the Policy;
(j) “Services” means vehicle pick-up and drop, inspection, repair, servicing and maintenance services for two-wheelers provided by the Company under a Booking;
(k) “Spare Parts” means the parts, lubricants and consumables supplied and fitted to the Vehicle in the course of the Services;
(l) “Terms and Conditions” and “Privacy Policy” mean the documents so titled published by the Company on the Platform, as updated from time to time;
(m) “Vehicle” means the two-wheeler in respect of which Services are booked; and
(n) “Vehicle Condition Record” means the photographs and videos of the Vehicle taken in accordance with Clause 4.2.
1.2 In this Agreement: (a) headings are for convenience only and do not affect interpretation; (b) the singular includes the plural and vice versa; (c) “including” means “including without limitation”; and (d) a reference to a statute includes that statute as amended or re-enacted from time to time.
2.1 The User accepts this Agreement, and agrees to be bound by it, the Terms and Conditions, the Privacy Policy and the Policy (each of which is incorporated herein by reference), by registering on the Platform, making a Booking, clicking “I Agree” or similar, or availing of the Services. If the User does not agree, the User must not use the Platform or the Services.
2.2 The Services are offered only to persons who are eighteen (18) years of age or older and competent to contract under Section 11 of the Indian Contract Act, 1872. A person below eighteen (18) years may use the Platform only under the supervision of a parent or legal guardian, who shall be deemed to be the User and shall be bound by this Agreement.
2.3 The User represents and warrants that he or she is the owner of the Vehicle or is lawfully authorised by the owner to hand over the Vehicle and to consent to the Services, and shall furnish proof of ownership or authority on request.
2.4 The User shall provide accurate, complete and current information, shall not create an account for any fraudulent or misleading purpose, and is solely responsible for all activity on the User’s account or registered mobile number and for keeping the account credentials confidential. The Company is not liable for any act or omission of the User in connection with the User’s account.
3.1 This Agreement is a contract between the Company and the User. The Company provides the Services to the User and is responsible to the User for the Services, the Service Warranty and refunds, in each case as set out in this Agreement and the Policy.
3.2 The Company performs the Services through Contractors, who are independent contractors and not employees, agents or partners of the Company. A Contractor shall be assigned to the User’s Booking on the basis of the problem or issue stated by the User and the Contractor’s availability, with a view to providing effective and efficient Services.
3.3 The terms on which a Contractor is engaged, and the Contractor’s obligations to the Company, are governed by the Contractor’s separate agreement with the Company. The Company is entitled to recover from the Contractor any loss, damage or cost for which the Company is made liable on account of the Contractor’s act, omission, negligence or misconduct. Such rights of recovery are between the Company and the Contractor only and shall not reduce the Company’s responsibility to the User under this Agreement.
3.4 A Contractor has no authority to vary the terms of this Agreement, to accept payment otherwise than by the modes prescribed under Clause 5.3, or to give any undertaking to the User that is inconsistent with this Agreement. The User shall not rely on any such variation or undertaking.
3.5 The Company shall not be responsible for any act of a Contractor which is outside the scope of the Services or is not connected with the performance of the Services, including any dealing between the User and a Contractor outside the Platform as described in Clause 6.5.
4.1 The User may place a Booking through the Platform. The Company shall assign a Contractor and shall notify the User of the expected time of arrival. Timings communicated by the Company are estimates.
4.2 Pick-up and Vehicle Condition Record. Before picking up the Vehicle, the Contractor shall photograph, and where required video-record, the Vehicle in the condition in which it is received. The User shall, before pick-up, complete the consent form sent by the Company, and the Contractor shall proceed with pick-up only after the User’s consent has been duly given. The User shall be present at the time of handover or shall authorise a representative to be present.
4.3 Inspection and Estimate. After inspection, the Contractor shall communicate the Estimate to the User. The Services shall commence only after the User approves the Estimate, whether through the Platform, by call or by message, and the Company’s records of such approval shall be relied upon.
4.4 Additional work. The Company shall obtain the User’s prior approval before carrying out any work beyond the approved Estimate. If the User declines additional work, the User shall be charged only for the approved work performed and for the applicable charges under the Policy. Defects that were not apparent at inspection and are discovered during the work shall be communicated to the User.
4.5 Spare Parts. The Company does not fit used or old Spare Parts. Spare Parts supplied shall be new and of the description stated in the Estimate and Invoice, and any manufacturer’s warranty on a Spare Part is governed by the manufacturer’s own terms. Parts replaced in the course of the Services shall be returned to the User on request made at the time of delivery, failing which they may be disposed of by the Company.
4.6 Delivery. The Company shall endeavour to deliver the Vehicle by the committed date and time and shall communicate any delay to the User promptly. On delivery, the User shall inspect the Vehicle and may photograph it. Such inspection and acceptance shall not prejudice the User’s rights under the Service Warranty or Clause 9.
5.1 The User shall pay the charges for the Services as displayed at the time of Booking or as stated in the approved Estimate. The Visit Charge is ₹199/- (Rupees One Hundred and Ninety-Nine only), inclusive of all applicable taxes, being the one-time charge for the Mechanic’s first visit to the User’s location, and is payable in the circumstances set out in the Policy. Where the User proceeds with the Services, the Visit Charge shall be added to the final Invoice, over and above the charges for the Services, and paid at the time of delivery. The Company may, at its sole discretion, adjust or waive the Visit Charge in whole or in part in the final Invoice as a gesture, and the User shall have no right to such an adjustment. Pick-up and drop are free of charge where the User proceeds with the Services; where the User cancels after pick-up, the pick-up and drop charges described in the Policy apply.
5.2 Unless stated to be inclusive, all charges are exclusive of Goods and Services Tax and other applicable taxes, which shall be payable by the User at the prevailing rates.
5.3 In a Prepaid Order the User shall pay through the payment gateway on the Platform. In a Postpaid Order the User shall pay on completion of the Services and delivery of the Vehicle. Payment shall be made only by the modes prescribed by the Company, and neither the User nor any Contractor shall offer or accept payment by any other method. However, where the User cancels while the Mechanic is on the way, or refuses the Services on the Mechanic’s arrival, and no pick-up, inspection or other work is carried out, the User may pay the Visit Charge either to the Company or directly to the Contractor, and payment to the Contractor discharges the User’s liability for the Visit Charge.
5.4 An Invoice shall be issued for every Service, by the Company or, where the Company so directs, by the Contractor, and the User’s rights and the Company’s responsibilities under this Agreement are the same in either case. Any amount stated to be payable under the Invoice shall be paid in full before the Vehicle is released, unless the Company agrees otherwise.
5.5 Without prejudice to its other remedies, the Company shall be entitled to retain the Vehicle until all amounts due in respect of the Services are paid, in exercise of its particular lien under Section 170 of the Indian Contract Act, 1872.
5.6 If the Platform displays a manifest pricing error, the Company may correct it. Where a correction is made after a Booking, the User may cancel that Booking without charge.
6.1 The User shall be available at the agreed location and time, shall remain reachable on the registered mobile number, and shall provide the access and information reasonably required for the Services.
6.2 The User shall disclose all known defects, prior repairs, accident history and modifications of the Vehicle that are relevant to the Services.
6.3 The User shall remove all personal belongings, valuables, accessories and documents (other than those required for the Services) from the Vehicle before handing it over.
6.4 The User shall not use abusive, improper, threatening or violent language or conduct, or discriminate against any person on grounds of gender, race, age, religion, sexual orientation or otherwise. Any such conduct may result in a warning, refusal of Services or suspension or termination of the User’s account, and may result in withdrawal of the Service Warranty in accordance with the Policy.
6.5 During the subsistence of this Agreement the User shall not solicit, engage or pay any Contractor introduced through the Company for services outside the Platform, and shall not request or provide personal contact details to circumvent the Platform. The Company does not recognise or protect any arrangement made outside the Platform and shall not be liable for it.
7.1 Cancellation of a Booking, refunds, the Service Warranty and the procedure for claims are governed by the Policy, which is published separately on the Platform and is incorporated into this Agreement by reference. The User acknowledges having read and understood the Policy.
7.2 Nothing in the Policy limits any right of the User under Applicable Law that cannot be excluded.
8.1 Collection after completion. Once the Services are completed and the Vehicle is declared ready for delivery or collection, the Company shall notify the User through the registered mobile number, WhatsApp, SMS, e-mail, application notification or any other available channel.
8.2 Maximum custody period. The Company shall provide reasonable custody of the Vehicle, without parking charges, for a maximum period of thirty (30) calendar days from the date on which the Vehicle is declared ready and the User is notified. Parking charges of ₹50/- (Rupees Fifty only) per day, exclusive of applicable taxes, shall be payable by the User from the thirty-first (31st) day or from the date of the third follow-up attempt under Clause 8.3, whichever is later, until the Vehicle is collected or lawfully dealt with. Parking charges shall be added to the final Invoice and are payable at the time of delivery of the Vehicle. The User shall collect the Vehicle and clear all outstanding dues within the thirty (30) day period.
8.3 Follow-ups. If the User does not collect the Vehicle, the Company may make up to three (3) reasonable follow-up attempts through the registered mobile number, WhatsApp, SMS, e-mail, application notification or other available channel, which may include reminders regarding collection, outstanding payment, storage and parking charges, completion of the Services and the consequences of continued non-response. The Company may maintain records of these attempts.
8.4 Unclaimed vehicle. If, despite the follow-ups, the User remains non-responsive or fails to collect the Vehicle, the Vehicle shall be treated as unclaimed for the purposes of this Agreement.
8.5 Expiry of custody period. On expiry of the thirty (30) day custody period, the Company’s obligation to provide ordinary safekeeping of the Vehicle shall cease to the maximum extent permitted by Applicable Law, and a Vehicle that continues to be held shall be held at the User’s risk on payment of the parking charges under Clause 8.2. Thereafter the Company shall not be responsible for deterioration, battery discharge, tyre deterioration, corrosion, weather-related deterioration, vandalism, theft, loss or other damage arising from the Vehicle remaining uncollected, except to the extent caused by the Company’s proven wilful misconduct or where such liability cannot lawfully be excluded or limited.
8.6 Continuing financial responsibility. The User remains responsible for all outstanding service charges, Spare Part charges, transportation charges, storage and parking charges, handling charges, administrative expenses and other lawful costs incurred in connection with the Vehicle until it is collected or otherwise lawfully dealt with. The User’s failure to respond shall not constitute a waiver, cancellation or discharge of any amount lawfully payable.
8.7 Further action. After expiry of the custody period and completion of the follow-ups, the Company may take such lawful steps as are available to it to recover its dues and costs, including issuing further notices, approaching the police, the Regional Transport Office or other competent authority, or initiating a lawful process for recovery, disposal, auction, recycling or scrapping of the Vehicle, where legally permissible. The Company shall not dispose of the Vehicle without first giving the User and, where known, any financier of the Vehicle, not less than fifteen (15) days’ further written notice to the last known address, e-mail address or mobile number. Nothing in this Clause shall transfer ownership of the Vehicle to the Company automatically or authorise any disposal contrary to Applicable Law.
8.8 No indefinite storage. The Company is not an indefinite vehicle-storage or parking facility. The User acknowledges that continued non-collection creates additional operational, parking, security and administrative costs, which are recoverable from the User in accordance with this Agreement and Applicable Law.
8.9 Applicable law and third-party rights. All action concerning an unclaimed Vehicle shall be taken subject to Applicable Law, orders of competent authorities and the legally enforceable rights of the registered owner or any other person having lawful title or interest in the Vehicle, including a financier under a hypothecation agreement.
9.1 The Company shall, and shall ensure that its Contractors shall, take reasonable care of the Vehicle while it is in their custody for the Services.
9.2 The Company shall be responsible to the User for loss of or damage to the Vehicle caused by the negligence or wilful misconduct of the Company or a Contractor while the Vehicle is in their custody within the period of custody provided in Clause 8, to the extent of the direct loss proved by the User. The Company’s rights of recovery against the Contractor under Clause 3.3 are not affected.
9.3 The Company shall not be liable for:
(a) defects, damage or wear that existed before pick-up, including as shown in the Vehicle Condition Record;
(b) personal belongings, accessories, valuables or documents left in or on the Vehicle;
(c) consequences of inaccurate information or non-disclosure by the User under Clause 6.2;
(d) defects in any part, component or area of the Vehicle that was not the subject of the Services;
(e) accidents, mishaps, traffic challans, fines or penalties incurred after delivery of the Vehicle or while it was not in the Company’s custody;
(f) seizure or detention of the Vehicle by any authority or financier for reasons unrelated to the Services; or
(g) delay or non-performance caused by a Force Majeure Event.
9.4 To the extent permitted by Applicable Law, the Company shall not be liable for any indirect, incidental or consequential loss, including loss of income, profit, business or use of the Vehicle.
9.5 Any claim for loss of or damage to the Vehicle must be notified to the Company at the time of delivery or within seven (7) days from the Invoice Date, with photographs or other supporting material.
10.1 The Platform and its content, including its layout, design, text, images, icons, trademarks and software, are owned by or licensed to the Company and are protected by Applicable Law. The Company grants the User a limited, non-exclusive, non-transferable, revocable licence to use the Platform for personal, non-commercial purposes in accordance with this Agreement.
10.2 The User shall not: (a) copy, modify, distribute, display, sell or create derivative works from the Platform or its content; (b) reverse engineer or attempt to derive the source code of the Platform; (c) use any bot, spider, crawler, scraper or automated means to access the Platform; (d) introduce any virus or malicious code; (e) circumvent or interfere with the security or operation of the Platform; (f) submit false or misleading information; (g) collect or track the personal information of others; or (h) use the Platform for any unlawful purpose.
10.3 Any comment, suggestion or other feedback provided by the User regarding the Platform or the Services may be used by the Company without any obligation to the User, and the User grants the Company a non-exclusive, perpetual, royalty-free, worldwide licence to use it. The Company is under no obligation to act on any feedback.
10.4 The Company may use photographs and videos of the work carried out, with the Vehicle’s registration number and any personal identifiers masked, for marketing and promotion, unless the User objects in writing.
10.5 The Platform may provide access to third-party tools over which the Company has no control. Such tools are provided “as is” and “as available”, and the User uses them at his or her own risk and subject to the third party’s terms. This Clause does not limit the Company’s responsibility for the Services, the Service Warranty or any right of the User under Applicable Law.
11.1 The Company collects and processes personal data of the User in accordance with the Privacy Policy and Applicable Law, including the Digital Personal Data Protection Act, 2023 and the rules made thereunder, to the extent in force and applicable.
11.2 The User consents to the Company and its Contractors collecting and using the User’s name, contact details, address, Vehicle details, the Vehicle Condition Record, call recordings and location and time records of visits, for the purpose of providing the Services, quality assurance, fraud prevention and the resolution of disputes. The User may withdraw consent by writing to the Company, subject to the Company’s need to retain records required by Applicable Law or for the establishment or defence of legal claims.
11.3 The User consents to receive service-related communications from the Company by telephone, SMS, WhatsApp, e-mail and application notification, notwithstanding registration on any do-not-disturb registry.
12.1 The Company shall ensure that each Contractor treats the information received from the User as confidential, uses it only for performing the Services, does not disclose it to any third party and does not copy or reproduce it without the User’s permission, except as required by Applicable Law.
13.1 Subject to Clause 9, the User shall indemnify and hold the Company harmless against claims, damages, costs and expenses, including reasonable legal fees, arising from: (a) the User’s breach of this Agreement; (b) any false or misleading information provided by the User; (c) any claim by a third party that the Vehicle was not lawfully owned or possessed by the User; or (d) the User’s unlawful use of the Platform or the Vehicle.
13.2 The User’s obligation under Clause 13.1 shall not extend to any loss caused by the negligence or wilful misconduct of the Company or a Contractor.
14.1 The User may stop using the Platform and close his or her account at any time, subject to payment of all amounts due for Services already commenced and charges under the Policy.
14.2 The Company may suspend or terminate the User’s account or refuse further Bookings on account of a material breach of this Agreement, abusive or violent conduct, fraud, provision of false information, unlawful use or repeated non-payment, giving notice to the User where practicable.
14.3 Termination or suspension shall not affect any amount due or any right or obligation that has accrued. Any Booking in progress at the time shall be completed or cancelled in accordance with the Policy, and the Vehicle shall be returned to the User subject to payment of all dues.
14.4 Clauses 5, 7, 8, 9, 13, 14.3, 18 and 19 and any other provision which by its nature is intended to survive shall survive termination of this Agreement.
15.1 Neither Party shall be liable for any delay or failure in performing its obligations, other than an obligation to pay money, to the extent caused by an event beyond its reasonable control, including natural calamity, flood, fire, epidemic, riot, strike, war, act of government or regulatory authority, curfew or lockdown, or failure of power, telecommunications or payment systems (a “Force Majeure Event”). The affected Party shall notify the other Party promptly and shall resume performance as soon as reasonably practicable.
16.1 Notices from the Company to the User may be given by telephone, SMS, WhatsApp, e-mail, application notification or by publication on the Platform, using the contact details registered by the User. Notices from the User to the Company shall be sent to [email protected] or such other address as the Company notifies. The User shall keep the registered contact details current.
17.1 The Grievance Officer of the Company is Mohit, Operations Manager, Vehicure Buzz India Pvt. Ltd., Faridabad, Haryana, India; e-mail: [email protected]; telephone: 860-788-0788 (Monday to Friday, 9:00 am to 6:00 pm). Every complaint shall be acknowledged within forty-eight (48) hours and redressed within one (1) month from the date of receipt.
18.1 This Agreement shall be governed by and construed in accordance with the laws of India.
18.2 Any dispute arising out of or in connection with this Agreement shall first be referred to the Grievance Officer, and the Parties shall endeavour in good faith to resolve it amicably within thirty (30) days.
18.3 If the dispute is not so resolved and the Parties agree in writing to refer it to arbitration, it shall be finally resolved by a sole arbitrator appointed by mutual consent under the Arbitration and Conciliation Act, 1996. The seat and venue of arbitration shall be Faridabad, Haryana, and the language shall be English.
18.4 Subject to Clause 18.5, the courts at Faridabad, Haryana shall have exclusive jurisdiction in respect of any dispute arising out of this Agreement.
18.5 Nothing in this Agreement limits the right of the User to file a complaint before the District, State or National Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019, before any forum in which such a complaint may be filed under that Act, or to avail of any other remedy that cannot be excluded by agreement.
19.1 Entire agreement and order of precedence. This Agreement, together with the Terms and Conditions, the Policy and the Privacy Policy, constitutes the entire agreement between the Parties in relation to the Services and supersedes all prior agreements, communications and proposals, including earlier versions. In the event of any conflict: (a) as to cancellation, refunds and the Service Warranty, the Policy shall prevail; (b) as to the processing of personal data, the Privacy Policy shall prevail; and (c) in all other matters, this Agreement shall prevail over the Terms and Conditions.
19.2 Amendment. The Company may amend this Agreement from time to time by publishing the amended Agreement on the Platform with a revised “Last Updated” date and, for material changes, by notifying registered Users through a reasonable means before the change takes effect. An amendment applies to Bookings made after its publication; a Booking made earlier continues to be governed by the version in force on the date of that Booking. Continued use of the Platform after an amendment constitutes acceptance of it. Save as aforesaid, no variation shall be effective unless made in writing by an authorised representative of the Company.
19.3 Severability. If any provision of this Agreement is held to be unlawful, void or unenforceable, it shall be enforced to the fullest extent permitted by Applicable Law and the remaining provisions shall remain in full force and effect.
19.4 Waiver. A failure or delay by a Party in exercising any right shall not operate as a waiver of that right.
19.5 Assignment. The User may not assign or transfer any right or obligation under this Agreement. The Company may assign this Agreement to an affiliate or to a successor to its business, on notice to the User.
19.6 Relationship. Nothing in this Agreement creates a partnership, joint venture, agency or employment relationship between the Company and the User.
19.7 Language. This Agreement is in English. If it is translated, the English version shall prevail.
19.8 Electronic contract. The Parties agree that this Agreement may be concluded by electronic means and that acceptance by the User in accordance with Clause 2.1 shall constitute a valid and binding contract under the Information Technology Act, 2000 and the Indian Contract Act, 1872.
IN WITNESS WHEREOF, this Agreement has been executed by the Company by publishing it on the Platform and has been accepted by the User electronically on the Effective Date, the User’s acceptance being recorded by the Company’s systems.
For and on behalf of VEHICURE BUZZ INDIA PVT. LTD. (BikeFixUp) – Authorised Signatory
The User: Accepted electronically by the User (name, registered mobile number, date and time and, where applicable, the IP address are recorded by the Company’s systems).
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